The service is operated by General Practice Alliance on behalf of all GP practices in Northampton.
Who can access appointments?
Anyone registered with a GP Practice in Northampton.
PLEASE NOTE – The Enhanced Access Service is currently unable to deal with direct referrals, blood test requests, joint injections, implant fits, coil fits, medical emergencies and/or urgent problems or minor surgery.
What can I expect?
You can expect a similar service and experience as when you visit the surgery you are registered at. It is unlikely, though, that you will be seen by a member of your own surgery’s team. But you will be seen by a fully qualified and experienced GP, nurse or health care professional.
Will the GP or other health care professional I see have access to my medical record during my appointment?
Your medical record will, with your consent, be available to the health care professional that sees you, to ensure that they have the information they need to give you the best possible care.
Your consultation will be recorded in your medical records. An appointment with this service will be just like an appointment at your own GP practice.
What if I need to cancel my appointment?
If you need to cancel the appointment, please contact your registered GP Practice. If your GP Practice is closed, please call 01604 263168 and leave a message on the answer phone with your name and appointment date/time. We encourage anyone booked in with an appointment to inform us if you think you cannot attend.
What should I do if I cannot get an appointment through my GP practice?
If your GP Practice is closed, and you cannot book an appointment with the Enhanced Access Service, please use the NHS 111 service to contact the Out-of-Hours service if you urgently need non life-threatening medical help or advice.
You should call 111 in the following situations
- You need medical help fast but it’s not a 999 emergency
- You think you need to go to A&E or need another NHS urgent care service
- You don’t know who to call or you don’t have a GP to call
- You need health information or reassurance about what to do next
If urgent care is required, please call ‘111’ for further advice.
What if I think my need is life threatening?
For a medical emergency, such as a suspected heart attack or stroke, you should always call 999.